FAQs

You can return eligible items within 30 days of delivery. Items must be:

• Unused and unwashed
• In original condition with all tags and packaging
• Free from damage, dirt, odour, or wear
• Accompanied by proof of purchase

Returns that don’t meet these criteria may be rejected or returned to you.

Navigate to your Orders page, select your order, and the reason for the return.

Orders are generally dispatched within the next 1–2 business days after you placed your order.

You’ll receive a tracking number via email once your order is picked and packed by our fulfillment team.

Please note it can take 24-36 hours, or more, for tracking details to begin flowing on your tracking URL.

*During peak periods such as EOFY, Black Friday, and Boxing Day sales, please allow extra time for processing. We will endeavour to prioritse Express Shipping orders, from oldest to newest.

Yes — we offer free shipping on all Australian orders over $200 AUD. For orders under $200, shipping is calculated dynamically at checkout based on size, weight, and destination.

Depending upon the time elapsed from when you placed your order, we may be able to change the size or colour of the product you ordered, if stock is available.

Please get in touch with us via our online Help Desk, email us or call us on 1300 752 822 - 9am to 5pm Mon to Fri (AEST). International enquiries, call +61 3 9024 7524.

If you have already received your tracking number you will have to request an Exchange.

1. Go to your Orders page and select the relevant order.
2. On the order, click on 'Request return' on the top right.
3. Select the item you wish to exchange, then a reason and add any notes which can help our customer service team.
4. Submit your request and a customer service team member will review your request.
5. If approved, you will receive an email with a shipping label to return the item/s.
6. If declined, you will receive an email along with a reason.

If you have already received notification that your order is on its way, sorry, it is too late.

Depending upon the time elapsed from when you placed your order, and as long as your order hasn't already been dispatched, we may be able to change the delivery address on your order.

Please get in touch with us via our online Help Desk, email us or call us on 1300 752 822 - 9am to 5pm Mon to Fri (AEST). International enquiries, call +61 3 9024 7524.

Standard delivery takes 2–5 business days, depending on your location. Remote or regional areas may take a little longer.

We also offer express shipping options at checkout.

Live and dynamic shipping rates, displayed at checkout, are calculated based upon the dimensions and weight of the products in your order.

Absolutely. We ship worldwide. Rates are calculated at checkout based on your country, the order’s weight and size.

All international orders come with tracking.

Most international orders arrive within 5–10 days, depending on the destination and customs clearance. If you choose Australia Post Internation Express, the time is typically 3-6 business days.

Shipping via DHL Express is 1-5 business days.

United States

All orders shipped to the United States attract applicable import duties and the current 12.5% tariff.

For orders valued up to US$2,500, both Australia Post International and DHL Express can collect applicable duties, tariffs and taxes at checkout. Your order is then shipped Delivered Duty Paid (DDP), with nothing further payable on delivery.

Orders valued above US$2,500 are shipped via DHL Express only.

We do not offer Australia Post services where duties or taxes are payable on delivery. All applicable import charges must be paid in advance and will be clearly shown at checkout before you complete your purchase.

Canada

All Canadian orders shipped via Australia Post International or DHL Express are sent Delivered Duty Paid (DDP).

Applicable duties and taxes are calculated and collected at checkout, then paid to the relevant Canadian authorities on your behalf. There should be nothing further to pay on delivery.

United Kingdom

Product prices for customers in the United Kingdom have been adjusted to account for applicable UK VAT, import duties and related import fees.

An automatic Tax/Duty Offset is applied at checkout to help reduce the impact of these additional costs. Platatac pays the applicable VAT, import duties and import fees on your behalf.

For orders below £135, customers may choose between eligible Australia Post International services and DHL Express. Orders above £135 are shipped via DHL Express only.

Once the Tax/Duty Offset has been applied, the only additional cost you pay is shipping. Your order is shipped with duties and taxes paid, with nothing further payable on delivery.

European Union

Product prices for customers in the European Union have been adjusted to account for applicable local VAT, import duties and related import fees.

An automatic Tax/Duty Offset is applied at checkout to help reduce the impact of these additional costs. Platatac pays the applicable VAT, import duties and import fees on your behalf.

For orders below €150, customers in most EU countries may choose between eligible Australia Post International services and DHL Express. Orders above €150 are shipped via DHL Express only.

Once the Tax/Duty Offset has been applied, the only additional cost you pay is shipping. Your order is shipped with duties and taxes paid, with nothing further payable on delivery.

Due to country-specific low-value import or customs handling fees that postal carriers cannot process as prepaid shipments, orders to the following countries are shipped via DHL Express only, regardless of order value:

• Belgium
• Denmark
• Finland
• France
• Germany
• Netherlands
• Portugal

New Zealand

Product prices shown to customers in New Zealand are inclusive of New Zealand GST and any import fees.

For orders below NZ$1,000, customers may choose between eligible Australia Post International services and DHL Express. Order below NZ$1,000 generally do not attract duties. Shipping charges are shown at checkout.

Orders above NZ$1,000 are shipped via DHL Express only. Any applicable duties and taxes are calculated and collected at checkout, with nothing further payable on delivery.

Rest of the World

Available shipping methods and the treatment of duties and taxes vary by destination.

Where Australia Post shipping is available without prepaid import charges, any applicable duties, tariffs, taxes or customs fees remain the customer’s responsibility and may be collected by the destination country before delivery.

Where DHL Express is available, applicable duties and taxes can be calculated and collected at checkout so the order is shipped Delivered Duty Paid (DDP).

Yes — we support deployed ADF personnel. Orders under 2kg to AFPO addresses ship free. Just make sure the full AFPO format is entered correctly at checkout to avoid delays. This service is only available via Australia Post.

We also ship to UK forces, BFPO and US forces APO. However please note these go via UK or USA first, so delivery times will be extended.

Yes. As soon as your order is processed by our fulfillment team, you’ll receive an email with your tracking number.

Please note it can take 24-36 hours or more for tracking details to begin flowing on your tracking URL

*During peak periods such as EOFY, Black Friday, and Boxing Day sales, please allow a some extra time for processing. We will endeavour to prioritse Express Shipping orders, from oldest to newest.

If no one is available to sign, your parcel will be held for collection. If uncollected, it may be returned to us. If we have to re-ship due to incorrect details or failed pickup, re-shipping fees may apply.

First, check your tracking and speak with the carrier. Still no luck? Contact our team — we’ll help escalate the issue. While we can’t guarantee coverage for confirmed deliveries, we’ll do our best to assist.

Yes — you’ll find size chartson most product pages. If you’re unsure, contact us for help. Our team knows the gear inside out.

No. Platatac does not offer the ability to pickup orders at our head office.

We don’t run public discount codes — instead, we price gear fairly and focus on long-term value. If you’re ordering for a unit or group, reach out directly and we’ll look after you.

Yes. You can request a refund or exchange within 30 days, provided your item meets our return criteria.

In circumstances where we shipped the wrong product or a faulty product, yes, we will refund your shipping.

Refunds go back to your original payment method or by request can be issued to store credit. If you paid with a gift card or store credit, the funds will return to that method. We can’t redirect refunds to alternate accounts.

Unfortunately we are not always able to provide a specific update on when certain products will be be back in stock.

However, you can sign up to our Back-in-Stock Alerts on the product page which is sold out.

You can also sign up to our Platatac Newsletter to stay abreast of product restocks, new product releases, sales, and offers.