When will my order ship?
Orders are generally dispatched within the next 1–2 business days after you placed your order.
You’ll receive a tracking number via email once your order is picked and packed by our fulfillment team.
Please note it can take 24-36 hours, or more, for tracking details to begin flowing on your tracking URL.
*During peak periods such as EOFY, Black Friday, and Boxing Day sales, please allow extra time for processing. We will endeavour to prioritse Express Shipping orders, from oldest to newest.
Do you offer free shipping in Australia?
Yes — we offer free shipping on all Australian orders over $200 AUD. For orders under $200, shipping is calculated dynamically at checkout based on size, weight, and destination.
I accidently chose the wrong size or colour on my order. Can I change it?
Depending upon the time elapsed from when you placed your order, we may be able to change the size or colour of the product you ordered, if stock is available.
Please get in touch with us via our online Help Desk, email us or call us on 1300 752 822 - 9am to 5pm Mon to Fri (AEST). International enquiries, call +61 3 9024 7524.
If you have already received your tracking number you will have to request an Exchange.
- Go to your Orders page and select the relevant order.
- On the order, click on 'Request return' on the top right.
- Select the item you wish to exchange, then a reason and add any notes which can help our customer service team.
- Submit your request and a customer service team member will review your request.
- If approved, you will receive an email with a shipping label to return the item/s.
- If declined, you will receive an email along with a reason.
I need to change the delivery address on my order!
If you have already received notification that your order is on its way, sorry, it is too late.
Depending upon the time elapsed from when you placed your order, and as long as your order hasn't already been dispatched, we may be able to change the delivery address on your order.
Please get in touch with us via our online Help Desk, email us or call us on 1300 752 822 - 9am to 5pm Mon to Fri (AEST). International enquiries, call +61 3 9024 7524.
How long does shipping take within Australia?
Standard delivery takes 2–5 business days, depending on your location. Remote or regional areas may take a little longer.
We also offer express shipping options at checkout.
Live and dynamic shipping rates, displayed at checkout, are calculated based upon the dimensions and weight of the products in your order.
Do you ship internationally?
Absolutely. We ship worldwide. Rates are calculated at checkout based on your country, the order’s weight and size.
All international orders come with tracking.
How long does international delivery take?
Most international orders arrive within 5–10 days, depending on the destination and customs clearance.
Rural or regional areas can take longer.
However, we also offer international express shipping options at checkout.
Do I have to pay customs or import duties on international orders?
Possibly. Customs duties, taxes, and border fees are set by your country and are your responsibility. We don’t have control over these charges.
Do you ship to military addresses (AFPO)?
Yes — we support deployed ADF personnel. Orders under 2kg to AFPO addresses ship free. Just make sure the full AFPO format is entered correctly at checkout to avoid delays.
Will I receive tracking information?
Yes. As soon as your order is processed by our fulfillment team, you’ll receive an email with your tracking number.
Please note it can take 24-36 hours or more for tracking details to begin flowing on your tracking URL
*During peak periods such as EOFY, Black Friday, and Boxing Day sales, please allow a some extra time for processing. We will endeavour to prioritse Express Shipping orders, from oldest to newest.
What if I miss my delivery or the parcel is returned to sender?
If no one is available to sign, your parcel will be held for collection. If uncollected, it may be returned to us. If we have to re-ship due to incorrect details or failed pickup, re-shipping fees may apply.
What if my parcel is lost, stolen or damaged?
First, check your tracking and speak with the carrier. Still no luck? Contact our team — we’ll help escalate the issue. While we can’t guarantee coverage for confirmed deliveries, we’ll do our best to assist.
Do you have size guides?
Yes — you’ll find size chartson most product pages. If you’re unsure, contact us for help. Our team knows the gear inside out.
Can I pick up in store?
No. Platatac does not offer the ability to pickup orders at our head office.
Do you offer discounts to military or first responders?
We don’t run public discount codes — instead, we price gear fairly and focus on long-term value. If you’re ordering for a unit or group, reach out directly and we’ll look after you.
Can I get a refund instead of store credit or exchange?
Yes. You can request a refund or exchange within 30 days, provided your item meets our return criteria.
Are shipping fees refundable?
In circumstances where we shipped the wrong product or a faulty product, yes, we will refund your shipping.
How will I receive my refund?
Refunds go back to your original payment method. If you paid with a gift card or store credit, the funds will return to that method. We can’t redirect refunds to alternate accounts.
What’s your return policy?
You can return eligible items within 30 days of delivery. Items must be:
- Unused and unwashed
- In original condition with all tags and packaging
- Free from damage, dirt, odour, or wear
- Accompanied by proof of purchase
Returns that don’t meet these criteria may be rejected or returned to you.
Navigate to your Orders page, select your order, and the reason for the return.
I want to buy a product but it's out of stock
Unfortunately we are not always able to provide a specific update on when certain products will be be back in stock.
However, you can sign up to our Platatac Newsletter to stay abreast of product restocks, new product releases, sales, and offers.