HELP DESK
For answers to common questions about ordering, shipping, returns, exchanges and more, visit our FAQs.
CONTACT CUSTOMER SUPPORT
CHAT
If you need help with an online order, want to change or cancel an order, have a question about a product, need assistance with a return or exchange, or have another enquiry, the quickest way to get started is via Web Chat.
Simply click CHAT in the slideout Customer Hub on the right and start a conversation with Scout, our AI Assistant. To open Customer Hub, click on the person icon at top right or the small floating Platatac logo bottom right.
Scout can answer many questions immediately and, if your enquiry requires assistance from our Customer Support team, Scout will automatically hand it over to them by creating a ticket.
EMAIL
Alternatively, you can email Customer Support. Your enquiry will automatically be directed to the appropriate member of our team.
If you're contacting us via email about an existing order, please include your order number (e.g. #3131234), your name, and the email address used to place the order. This will help us assist you as quickly as possible.
We aim to respond to enquiries requiring assistance from our Customer Support team within one to two business days.
TELEPHONE
For urgent assistance, call 1300 752 822 between 9:00am and 4:30pm Monday to Friday (AEST).
For international enquiries, call +61 3 9024 7524.