Exchanges, Returns & Refunds

To request a Return or Exchange, please visit your Orders page.

Select a Reason for your return. If you are requesting an exchange, then mention the specific product, colour, and size where relevant, that you want in return.

Click on Request return to begin the process.

A team member will review your exchange request and you will receive email confirmation. If your request is approved, you will be sent a return shipping label. 

When we have received the original item, and if the condition meets our eligibility criteria, we will ship your new item.

N.B. You may will be charged for return shipping, unless we have sent the wrong item, or a damaged item.

Sale Items

Items purchased on sale, at a discounted price, on Clearance, or marked Final Sale are not eligible for return, exchange or refund for change-of-mind.

Change-of-mind includes, but is not limited to:

• Ordering the wrong size
• Ordering the wrong colour
• Deciding the item is no longer wanted
• Finding the item cheaper elsewhere
• Changing your mind after purchase

Please check your size, colour and product selection carefully before placing your order.

Sale items may only be returned where the product is faulty, defective, not as described, or otherwise eligible for a remedy under applicable consumer protection laws and our return eligibility criteria. 

Items must be:

• Unused, unwashed, and in original condition
• Free from scuffs, marks, wear, or smells
• Returned with all original tags, labels, and packaging
• Accompanied by proof of purchase
• Lodged within 30 days of delivery

Returns that don’t meet these conditions may be rejected or returned to you.

Refunds are issued back to the original payment method once we’ve received the product/s and approved your return.

Refunds are typically processed within 2-3 business days.

For hygiene, safety, or regulatory reasons, we do not accept returns on:

• Underwear and base layers
• Face wraps, neck gaiters, and balaclavas
• Opened hydration products or mouthpieces
• Food or perishables
• GPS units and electronics
• Gas canisters or fuels
• Inserted hearing protection
• Custom-made, modified, or special-order items
• Gift cards and vouchers

You can request a refund for:

• Change-of-mind on eligible full-price items returned within 30 days and meeting our return criteria
• Incorrect item received
• Faulty or defective product
• Items that are not as described or otherwise eligible for a remedy under applicable consumer protection laws

Sale, discounted, Clearance and Final Sale items are not eligible for a refund for change-of-mind, including where the wrong size or colour was ordered.

Refund requests must be made via the Request return option in your online account.

A team member will review your request. If approved, you’ll receive return instructions and a shipping label by email, where applicable.

For approved change-of-mind refunds, the cost of return shipping will be deducted from the refund amount.

If you choose to receive your refund as store credit, the cost of return shipping will not be deducted.

Approved refunds will be issued to your original payment method or can be issued to store credit once we’ve received and inspected the returned item.

Please note:

• Shipping costs are refundable if we sent you the wrong product or a faulty product
• If we have agreed to exchange your product, we may charge you for shipping or a small restocking fee
• Refunds are processed within 2–3 business days after receiving the item

Refunds to gift cards or store credits cannot be redeemed for cash.

For domestic and international returns which are a result of us sending the wrong product or a damaged product, a return shipping label will be emailed to you.

Warranty Information

At Platatac (Platypus Outdoors Group), we stand by the kit we make. It’s built to last, built to perform, and built for people who push gear to the limit. That said, even the toughest gear has its limits.

What’s Covered

Our limited warranty covers manufacturing faults and workmanship defects. If something fails due to the way it was made — and not the way it was used (or abused) — we’ll sort it out.

What’s Not Covered

We don’t cover damage caused by:

• Weather, wild terrain, or acts of God
• Exposure to fire, chemicals, or corrosive substances
• Animals — wild or domestic
• Deliberate damage or modification
• Getting caught in barbed wire, blown up, or being too friendly with machinery
• Normal wear and tear or the slow, inevitable grind of time
• Loss or damage during shipping (unless arranged through us)

If your gear is damaged beyond reasonable repair or outside the bounds of what’s fair, the warranty becomes void — but we’ll always take a case-by-case look.

That Said…

We have been known to one-for-one gear, new for old with bullet holes and battle damage (at our discretion).

Whilst we encourage you not to stand in front of incoming rounds, we do understand for a lot of our customers it’s an occupational thing.

We appreciate those who wear our gear in some of the world’s hardest conditions. In fact, some of your battered and bruised Platatac gear has made its way into the Australian War Memorial, unit historical collections, and even our own Platypus Historical Collection — a reminder that well-used kit tells a story worth preserving.