Returns
Exchanges
Items marked Clearance or Final Sale may not be eligible for return unless faulty. Please check the product page or contact us to confirm before purchasing.
To request an Exchange, please visit your Orders page.
Select a Reason for your exchange and the specific product, colour, and size where relevant, that you want in exchange.
Click on Request return to begin the process.
A team member will review your exchange request and you will receive email confirmation.
If your request is approved, you will be sent a return shipping label.
When we have received the original item, and if the condition meets our eligibility criteria, we will ship your new item.
N.B. You may be charged for return shipping, unless we have sent the wrong item, or a damaged item.
How to make a return
To request the return of an item, click on the Orders tab in your account. Or, you can click on the order link in your order email.
After you have clicked on the order, you will see a 'Request return' button top right next to the 'Buy again' button.
Click on 'Request return' then select the product in question.
You will need to select a reason and you can add any additional information in the Notes section.
After you have clicked on the 'Request return' button, your request will be sent to a team member for review.
If approved, you will receive an email notification and a shipping label with instructions to return the item.
If you request was for a refund, when we receive the returned products, and everythig is in order, we will refund your payment to the original payment platform.
Likewise with an exchange, when we receive the product we will then dispatch the new item.
Return Eligibility
Items must be:
- Unused, unwashed, and in original condition
- Free from scuffs, marks, wear, or smells
- Returned with all original tags, labels, and packaging
- Accompanied by proof of purchase
- Lodged within 30 days of delivery
Returns that don’t meet these conditions may be rejected or returned to you.
30-Day Return Window
Refunds are issued back to the original payment method once we’ve received the product/s and approved your return.
Refunds are typically processed within 2-3 business days.
Items We Cannot Accept for Return
For hygiene, safety, or regulatory reasons, we do not accept returns on:
- Underwear and base layers
- Face wraps, neck gaiters, and balaclavas
- Opened hydration products or mouthpieces
- Food or perishables
- GPS units and electronics
- Gas canisters or fuels
- Inserted hearing protection
- Custom-made, modified, or special-order items
- Gift cards and vouchers
refunds
When You Can Request a Refund
You can request a refund for:
- Change of mind (within 30 days and meeting return criteria)
- Incorrect item received
- Faulty or defective product
Refund requests must be made via the 'Request return' option in your online account.
A team meber will review your request. If approved, you’ll receive return instructions and a shipping label via email (for eligible regions).
Refund Conditions
Approved refunds will be issued to your original payment method once we’ve received and inspected the returned item.
Please note:
- Shipping costs are refundable if we sent you the wrong product or a faulty product
- If we have agreed to exchange your product, we may charge you for shipping or a small restocking fee
- Refunds are processed within 2–3 business days after receiving the item
Refunds to gift cards or store credits cannot be redeemed for cash.
Return Shipping
For domestic and international returns which are a result of us sending the wrong product or a damaged product, a return shipping label will be emailed to you.
Warranty Policy
Warranty Information
Warranty Information
At Platatac (Platypus Outdoors Group), we stand by the kit we make. It’s built to last, built to perform, and built for people who push gear to the limit. That said, even the toughest gear has its limits.
What’s Covered
Our limited warranty covers manufacturing faults and workmanship defects. If something fails due to the way it was made — and not the way it was used (or abused) — we’ll sort it out.
What’s Not Covered
We don’t cover damage caused by:
- Weather, wild terrain, or acts of God
- Exposure to fire, chemicals, or corrosive substances
- Animals — wild or domestic
- Deliberate damage or modification
- Getting caught in barbed wire, blown up, or being too friendly with machinery
- Normal wear and tear or the slow, inevitable grind of time
- Loss or damage during shipping (unless arranged through us)
If your gear is damaged beyond reasonable repair or outside the bounds of what’s fair, the warranty becomes void — but we’ll always take a case-by-case look.
That Said…
We have been known to one-for-one gear, new for old with bullet holes and battle damage (at our discretion).
Whilst we encourage you not to stand in front of incoming rounds, we do understand for a lot of our customers it’s an occupational thing.
We appreciate those who wear our gear in some of the world’s hardest conditions. In fact, some of your battered and bruised Platatac gear has made its way into the Australian War Memorial, unit historical collections, and even our own Platypus Historical Collection — a reminder that well-used kit tells a story worth preserving.